Shipping policy

Shipping Policy

Veracity Sport (“we" and "us") is the operator of (https://veracitysport.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.

In this instance, we will contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to fulfill the available products to you first.

U.S. SHIPPING POLICY

It can take up to 5 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. All shipments will ship via UPS, USPS, or similar service depending on our choice, typically orders are delivered within 3-5 days from the date that it is shipped, depending on your location and selected delivery service. In some instances, shipping may take an additional 5 business days due to delays caused by the pandemic. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FPO & U.S. Territories will ship via USPS or service of our choice. You will receive a shipment notification email with tracking once your order has shipped.

INTERNATIONAL SHIPPING POLICIES

We are currently shipping internationally to CANADA ONLY. We apologize for the inconvenience. 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

Veracity Sport will not ship to P.O. box addresses. We are unable to offer couriers services to these locations.

Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 

DUTIES & TAXES

Sales Tax

Sales tax has not already been applied to the price of the goods as displayed on the website and will be assessed at checkout.

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Veracity Sport encourage you to be aware of these potential costs before placing an order with us.

These funds are neither paid to Veracity Sport nor are they set by Veracity Sport rather they are paid to and set by your home country's government as per import/export regulations.

Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.

We do not mark packages as a gift.

To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.

We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.

Refusing to Pay Duties

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be abandoned, destroyed or returned to the shipper at the customers expense and there will be no refund issued.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order. 

CANCELLATION

Customers can cancel their orders within 4 hours after placing an order if they change their mind for any reasons.

If an order has already been dispatched, please refer to our refund policy.

LOST PACKAGE

Veracity Sport uses third party logistics and is not responsible for lost or stolen packages. Please consider adding insurance to your order.

TRACKING NOTIFICATION

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

CUSTOMER SERVICE

For all customer service enquiries, please email us officialveracitysport@gmail.com